Mobile App - How to log in as the user

Should we need to diagnose any issues the user is experiencing, we can log in as the user via the mobile app ourselves. Here's how to do so:

1.  Download the Guesty App.
2. Log in with the user's email (the starred email in their profile), and the password should be 5upp0rt-1-{current month}
   
   In other words, if the current month this November, the password would be 5upp0rt-1-11
3. You will be redirected to Support mode login. Now, you must enter your own Admin credentials.
4. You are now logged in as the user, and you can take screenshots if needs be.

 

⚠️ NOTE: It rarely matters if you and the user are using the same type of device, but it is important to mention in a Jira which device the user is using, and which device you reproduced it with.