Syncing a Listing's Calendar with Booking Channels Manually

You can manually sync a listing's calendar with the booking channels in the Guesty Admin. Follow the instructions below.

Tip:

Use this tool when a user refers to discrepancies between the Guesty calendar and the booking channel's calendar. 

Step by step:

1. Open the Guesty Admin.
2. Search for the user's account in the top search bar.
3. From the toolbar on the left side, click Listings.
4. Open the relevant listing.
5. From the menu on the left side, click Calendar.
6. Above the calendar, click Sync calendar.
7. Click Ok.

Note:

Clicking this button will trigger a calendar push to all the connected channels. It can take up to ten minutes for the sync to take place.

Important:

Ask the user to check that the channel's calendar is correct. Always wait at least ten minutes before opening a Jira.

If the channel's calendar is correct

• Open a Jira ticket.
• Specify that the manual sync was successful. The team will know that it's a sync issue.

If the channel's calendar is incorrect

• Open a Jira ticket with a higher priority.
• Specify that the manual sync was unsuccessful. The team will know that it's not a sync issue.