Troubleshooting Missing Booking.com Messages

Note:

This task can be performed by the Tier 2 team in Customer Solutions.

Step by step:

1. Sign in to the Guesty Admin.
2. Open API Query Tools here.
3. Click the Booking.com tab.
4. Enter the Hotel ID.
5. Click Save.
6. Next to OTA_HotelDescriptiveInfo, click Send.
7. Click Yes.