Customer Service HERO
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Recent activity by Customer Service HERO-
Check-in Form FAQ
Which email address is the Check-in Form sent from? Sending a check-in form in Guesty behaves in the same way as if sending a normal message from the Inbox. The email used is the dedicated integ...
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Booking.com Statuses that Guesty is Unable to Handle
Below is a list of Booking.com statuses that Guesty cannot handle via API. Rather than creating a Jira in these cases, we would require the assistance of Booking.com. According to Booking.com, thei...
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Misterb&b via Rentals United FAQs
Users can connect Misterb&b to Guesty through Rentals United or via our direct connection. See our FAQs below.Why switch from Misterb&b via Rentals United to Guesty directly?There are no additional...
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Switching from Agoda via Rentals United to the Direct Connection
Users can connect their Agoda account to Guesty by switching from Rentals United. A user will contact us to request the switch. Ask the user for the email address associated with their Agoda accoun...
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Meet The Team
Ben Karniel (Our VP) (TLV)Daniel Rev (Director of Onboarding, TLV)Or Geva (TLV)Ron Artenstien (TLV)Gabriella Koplen (TLV)Abby Matlin (TLV)Aliza Katz (TLV)Jordan Fueguel (TLV)Giacomo Esposito (UK)Ca...
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Customer Facing Teams Overview
Customer Solutions Teams (CS)Customer Success Managers Teams (CSM)Onboarding Team (OB)Sales Team
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Team Stats
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Welcome to the OB Team
Want to know what is expecting you?Guesty Life Guesty in Barcelona Open our training calendar and don't worry: you will also get an invite.
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Guesty Guilds FAQs
Find out who is in which GuildAll active guilds and guild members are listed here. Why GuildsAll our actions will be influenced by the perspective and input of all stakeholders: Product, CS, CSM, a...
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Searching in the Guesty Dashboard
When users search in the dashboard, a maximum of 25 items per category is displayed in the results.This is important to note especially for bigger accounts that have hundreds of listings with the s...