Customer Service HERO
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Recent activity by Customer Service HERO-
Deleting a User Account
Deleting user accounts is done only when strictly necessary. If the user only wants to free up the email address used on the account, change the email address in the user profile to another email a...
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Chrome Notifications
This is currently a non-functional feature. Follow the instructions below to see where it's located in Guesty.Step by step:Sign in to the Guesty account.From the top right side of the blue banner, ...
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Entering the Same Email Address in Guesty More Than Once
It is not possible to use the same email address in different accounts as the email address is used as a unique identifier for a user or contact.This means that when two separate Guesty accounts ar...
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Resolving the "Insufficient permission" Error when Logging in to the Dashboard
Users may encounter an "Insufficient permission, please talk to your manager" error when logging in to the dashboard.This occurs when the account is deactivated due to a missing payment method.To r...
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Removing Manual Blocks
Users can easily remove manual blocks in the calendar by following the instructions here.When a user tries to remove a manual block on a Smart Calendar Rule automatically created by the Yearly Nigh...
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Retrieving an Account with an Email Address that the User Cannot Access
Verify the identity of the user if they cannot access the email address registered to their Guesty account. Follow the instructions below to update the user's email address in Guesty.Step by step:I...
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The Guesty Success Program
The goal of the Guesty Success Program is to work closely with those users who are not large enough to have a dedicated Customer Success Manager.Important:In order to be considered for the Guesty S...
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Troubleshooting Multi-Unit Double Bookings
We can troubleshoot to see whether or not a double booking has occurred on a multi-unit. Start by calculating the allotment amount.Calculate the Allotment AmountSee below how the allotment amount s...
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Troubleshooting Missing Booking.com Messages
Note:This task can be performed by the Tier 2 team in Customer Solutions.Step by step:Sign in to the Guesty Admin.Open API Query Tools here.Click the Booking.com tab.Enter the Hotel ID.Click Save.N...
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Determining Minimum Nights
Users can set up a minimum night rule for their listings. Learn more.Note:The number of minimum nights is pushed to all connected booking channels. It is not possible to set this for each channel ...