Customer Service HERO
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Recent activity by Customer Service HERO-
🔒 Payments - Knowledge
💡 A failed payment will not affect the reservation's status Even if a payment by a guest fails, the reservation will still flow to Guesty as 'Confirmed' from channels that are instant book, such as...
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Using Guesty's Home Automation Feature
Note:We should not proactively offer this feature to users. It is an old feature that is still in use by a small number of users.Guesty's Home Automation used to be known as the 'buzzer' feature. A...
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Syncing a Listing's Calendar with Booking Channels Manually
You can manually sync a listing's calendar with the booking channels in the Guesty Admin. Follow the instructions below.Tip:Use this tool when a user refers to discrepancies between the Guesty cale...
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Checking if a Booking.com Reservation Is Made Up of Multiple Rooms
A reservation can be made in Booking.com for more than one room within the same multi-unit or complex. This is represented in Booking.com as a single reservation. Guesty separates each room into di...
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Mobile App - How to log in as the user
Should we need to diagnose any issues the user is experiencing, we can log in as the user via the mobile app ourselves. Here's how to do so: Download the Guesty App. Log in with the user's e...
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Booking.com - Fraud Prevention Best Practices
Below are best practices for fraud prevention with Booking.com.📝 Ways to screen guestsOn Booking.com, the user can update the settings to only accept guests who: Have their phone number verified ...
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Booking.com - Mapping of hotel/room types
Below is a list of hotel/room types as they appear in Guesty, mapped against how they would be displayed in Booking.com. Mapping the property to Booking.com goes through two stages:1. Hotel types💡 ...
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Manual Reservations
📝 Useful to know...💡 Manual reservations are pushed as blocked dates to the channels.💡 To alter a manual reservation's dates, the user must first change the check-out date if it's a date quite far ...
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🔒 Virtual Credit Cards (VCC)
💭 Useful to know..💡 Guesty does not fully support virtual cards via Stripe, but we're hoping that in the future we'll be able to support these.💡 Activation of a virtual credit card means the cre...
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🔒 Virtual Credit Cards (VCC)
💭 Useful to know..💡 Guesty does not fully support virtual cards via Stripe, but we're hoping that in the future we'll be able to support these.💡 Activation of a virtual credit card means the cre...